Serving Windermere, Dr. Phillips, Bay Hill, Winter Garden, and Horizon West
Poulin Family Concierge

Flexible Support With a Consistent Local Contact

Monthly memberships provide reserved concierge time, preferred scheduling, and ongoing support. Project-based and limited nonmember services may also be available.

Essentials

For independent clients who want a monthly check-in and occasional coordination.

Signature

For families needing regular appointment, household, technology, and communication support.

Premier

For long-distance families or households needing weekly contact and priority coordination.

Every membership includes

  • A consistent point of contact with Nancy Poulin
  • A personalized needs and preference profile
  • Provider and household-vendor coordination
  • Appointment, calendar, and follow-through support
  • Authorized family communication and service summaries
  • Preferred scheduling based on the selected service level

Personalized concierge onboarding

Every new relationship begins with a structured setup process. Nancy learns the client's routines, priorities, preferences, household needs, providers, emergency contacts, home-access instructions, and family communication expectations, then creates a personalized support plan and initial schedule.